Refund Policy

Updated: July 14, 2026

1. Deposit

The deposit secures your time slot and pilot. The standard deposit is 95 GEL or 30 EUR. The deposit is part of the booking and coordination service.

2. Final payment

The remaining amount is paid separately — on the flight day or by prior arrangement. All transaction fees (payment system, bank, transfer) are paid by the client.

3. Weather rescheduling

A tandem flight fully depends on the weather. If the flight cannot happen safely due to weather, wind, visibility or an on-site safety assessment:

• we offer rescheduling to another available date;
• if rescheduling is impossible — the deposit is refunded minus payment system, bank or transfer fees.

Important: the weather-cancellation decision is made by our team on the flight day. If you did not show up because the forecast looked bad, that is a no-show (see section 4).

4. Client cancellation

The deposit is non-refundable in the following cases:

• cancellation by the client;
• no-show on the agreed date;
• lateness outside the weather window;
• change of plans;
• refusal to participate on site;
• failure to meet the stated requirements (weight, health).

5. Weight surcharge

• 80–100 kg: +100 GEL
• 100–110 kg: +150 GEL
• 110–125 kg: +250 GEL

Maximum passenger weight — 125 kg. Weigh-in takes place on site before the flight.

6. Flight duration changes

Duration, route and flight time depend on actual conditions. Duration changes are not grounds for a refund if the flight was performed safely.

7. Lateness

Being late may cost you the slot due to the limited weather window and the pilot’s schedule. The deposit is retained.

8. Gift certificates

Gift certificates are non-refundable. Full terms of sale and use — in the Gift certificates section of the Terms and Conditions.

9. Force majeure

For cancellations caused by natural disasters, official restrictions, road closures or other force majeure beyond our control — rescheduling is offered. If rescheduling is impossible — the deposit is refunded minus transaction fees.

10. Refund processing

Confirmed refunds are processed within 5–10 business days to the original payment method.

11. Bank and currency fees

Bank fees, currency exchange differences and payment platform fees may be non-refundable where they reflect costs already incurred.

12. Refund contacts

• WhatsApp: +995 551 35 5000
• Email: skyatlantidabooking@gmail.com